LLM ServiceNow Product Owner

About Turing:

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L

Role Overview:

We are seeking a ServiceNow Product Owner with deep functional expertise in relevant products - few of them being Customer Service Management (CSM), IT Service Management (ITSM), or HR Service Delivery (HRSD) to help design realistic, scenario-driven tasks for AI model training.

This role is not about platform configuration or app development, but about translating real business workflows and decision logic into structured, data-driven tasks that improve AI reasoning and understanding of enterprise processes.

The ideal candidate combines domain expertise in ServiceNow modules with strong analytical, prompt-engineering, and data structuring skills, helping shape how AI systems learn to reason across ServiceNow-like workflows.

Key Responsibilities

• Define key decision frameworks for Reinforcement Learning initiatives aimed at improving ServiceNow’s models, including taxonomy design, realistic scenario creation, and evaluation criteria.
• Create scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response).
• Write clear, natural instructions aligned with ServiceNow business processes.
• Represent tasks in JSON format, ensuring clarity and consistency.
• Use SQL queries to analyze and check data for accuracy.
• Contribute to AI model training by designing tasks that challenge reasoning and produce predictable outcomes.
• Apply prompt engineering to structure instructions that guide task execution.
• Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD).
• Document scenario patterns, examples, and best practices for other trainers.

Required Skills & Experience

• 4, 6 years of experience with ServiceNow, specifically 2 + Years in CSM/ HRSD modules.
• Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.
• Proficiency in JSON authoring and working with structured data.
• Solid understanding of SQL for data analysis and task validation.
• Ability to design realistic enterprise scenarios that map to ServiceNow processes.
• Analytical thinking, attention to detail, and logical structuring.
• Strong communication skills + customer facing experience is a BONUS

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist-ITSM (CIS - ITSM).
• Any One - ServiceNow Certified Implementation Specialist (CSM or HRSD).
• Exposure to AI/ML workflows or training data preparation.
• Familiarity with Agile methodologies.
• Good knowledge of prompt engineering.

Perks of Freelancing With Turing:

• Work in a fully remote environment.
• Opportunity to work on cutting-edge AI projects with leading LLM companies.

Offer Details:

• Commitments Required: At least 4 hours per day and minimum 20 hours per week with overlap of 4 hours with PST. (We have 3 options of time commitment: 20 hrs/week, 30 hrs/week or 40 hrs/week)
• Employment type : Contractor assignment (no medical/paid leave)
• Duration of contract : 3 month; [expected start date is next week]

Hiring Process:

• Coding challenge
• Live task/Interview