211 Specialist
30 $ bis 40 $/Std.Richtwert laut micro1
Veröffentlicht am 12. Oktober 2026 · Bewerbung bis 11. Dezember 2026
Nur: Vereinigte Staaten
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This remote contractor evaluates and improves AI systems on government services by reviewing questions, writing evaluation rubrics, and checking AI-generated answers for accuracy. The role requires experience as a 211 Specialist or Benefits Navigator and one or more years of high-volume public contact.
Beschreibung auf Englisch, wie von micro1 veröffentlicht.
Role Title: 211 Specialist
Role Type: Contractor
Location: Remote
Time Commitment: 10-20 hours/week, short-term project
micro1 is looking for 211 Specialists to help evaluate and improve AI systems on government services topics. You’ll use your experience answering the public to check that questions sound like real callers and that answers would actually help them. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.
Scope of Work
- Review sample questions and flag any that don’t sound like what real callers ask.
- Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
- Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
- Share clear written feedback with the project team, working asynchronously.
Required Qualifications
- Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services
- 1+ years of regular, high-volume public contact (phone, chat, or in person)
- Working knowledge of public benefits and community resources
- US-based
- Able to start quickly and commit 10-20 hours/week
- Clear, precise writing
Nice to Have
- Experience with crisis intervention or needs assessment
- Experience using community resource databases
- Experience creating guides, scripts, or training materials
- Experience helping a diverse range of callers, including rural and Spanish-speaking communities
10 offene Stellen
Nur: Vereinigte Staaten
Über micro1
micro1 ist ein KI-Datenlabor, das Remote-Experten zum Trainieren und Bewerten von Modellen einstellt. Die Originalanzeige steht auf deren Website.
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